Question 1

Does Serein collect my personal data?

Accepted Answer

No. Serein is designed not to collect personal data for tracking or advertising.

Question 2

What is Serein?

Accepted Answer

Serein is a wellbeing app designed to support calm moments through breathing visuals, quick grounding, reflection tools, and gentle routines.

Question 3

Do I need an account?

Accepted Answer

No. Serein does not require account creation.

Question 4

Do you share or sell data?

Accepted Answer

No.

Question 5

What is Quick Grounding?

Accepted Answer

Quick Grounding provides comforting words and a fast reset flow—helping you settle before returning to your day.

Question 6

Will I lose my entries if I delete the app?

Accepted Answer

Yes—deleting the app can remove local data. (Backups depend on your device settings.)

Question 7

What does Enable Sounds do?

Accepted Answer

Turns in-app sound playback on/off.

Question 8

What is Pause Time?

Accepted Answer

Controls the length of the “Take Pause” timer.

Question 9

What is Support & Safety / Support?

Accepted Answer

Shows support information and the support email contact.

Question 10

What is the Wheel (Fun Wheel / Wheel of Calm)?

Accepted Answer

It’s a category-based calming tool that adapts to how you feel. Each category offers supportive “calming cards” and suggested actions.

Question 11

What is Privacy Policy?

Accepted Answer

Shows the in-app privacy policy short form and directs you to the website policy.

Question 12

What does Hide Home Wheel Labels do?

Accepted Answer

Hides the text labels on the home wheel for a cleaner look.

Question 13

What is Success Bloom (Quick Grounding)?

Accepted Answer

Turns the small “completion” effect on/off at the end of Quick Grounding.

Question 14

What does Font do?

Accepted Answer

Changes the app’s font theme for readability and style preference.

Question 15

What is Card Flip (Spin Wheel)?

Accepted Answer

Enables/disables the “card flip” reveal style after a wheel spin.

Question 16

What is Daily Check-In Reminder?

Accepted Answer

Enables a local reminder notification to check in with yourself.

Question 17

What should I do if my sounds aren’t playing?

Accepted Answer

Make sure “Enable Sounds” is on in Settings, and your ringer/volume is turned up.

Question 18

What should I do if my reminder isn’t showing?

Accepted Answer

Check iPhone Settings → Notifications → Serein → Allow Notifications, and confirm Focus modes aren’t silencing alerts.

Question 19

What is Data & Privacy?

Accepted Answer

Explains privacy details in-app in plain language.

Question 20

What is Replay Welcome Tour?

Accepted Answer

Replays the onboarding tour screens.

Question 21

What are Soothing Sounds used for?

Accepted Answer

Relaxation, meditation, focus, or sleep—especially when you want a calm audio environment.

Question 22

What is Monthly Safety Notice?

Accepted Answer

Shows a brief safety note periodically (about using the app as support—not medical care). Turning this off reduces those reminders.

Question 23

What are Calming Cards?

Accepted Answer

Short, supportive cards that offer grounding ideas, body-based calming actions, and gentle reframes.

Question 24

What does Enable Haptics do?

Accepted Answer

Turns gentle vibration feedback on/off for taps and interactions.

Question 25

Does Serein work offline?

Accepted Answer

Yes. Core tools are designed to work without internet (breathing, calming cards, journaling, mood check-ins, and sounds).

Question 26

Where are my journal entries and mood check-ins stored?

Accepted Answer

On your device. (They may be included in device backups depending on your iOS settings.)

Question 27

What is Reminder Time?

Accepted Answer

Lets you choose when the Daily Check-In Reminder fires (only visible when the reminder is enabled).

Question 28

What are Affirmations?

Accepted Answer

Short, encouraging statements designed for daily emotional support.

Question 29

What does Reduced Motion do?

Accepted Answer

Reduces or simplifies certain animations for comfort and accessibility.

Question 30

Can I get a refund?

Accepted Answer

Refunds
Purchases are processed by Apple. If you believe you were charged in error or had an issue with your purchase, you can request a refund directly from Apple. We’re also happy to help with troubleshooting at customersupport@learnactthrive.com.()